Indicative FSP

Analysis and recommendations relative to the implementation of quality management systems in the alternative channels division

A feasibility study for the implementation of Quality Management Systems in the Alternative Channels Division and the design of an improvement plan of a limited number of high-impact projects were undertaken. The analysis of internal documents and interviews with managers and employees of the Division was used as data collection methods. The analysis pinpointed strong and weak points of the Division in view of proposing relevant action plans.

Current Distinctions & Awards