Implementing Knowledge Management in an operational department of a knowledge-based and high technology organisation, such as Vodafone, is not an easy task. Firstly, because knowledge management is a discipline related to people and has to be totally aligned with the company’s overall strategy, culture and organisational structure. Secondly, because we talk about knowledge of extreme expertise and technical taciturnity that engineers gained through years of experience and has a short life cycle before considered obsolete. In order to come up with a feasible proposal to the company, the project is based on an analysis of organization needs through a questionnaire survey and interviews with the staff, a benchmarking among the best IT solutions that exist now in the market and a well-planned justification on a theoretical base.
